At Bush Healthcare, we aim to get your items to you as quickly as possible. We hold stock across our 11 stores and warehouses.
Processing Times: Orders are processed Monday to Friday, 9:00 AM to 5:00 PM. Any orders placed outside these hours will be processed on the next working day. We aim to dispatch items within 48 hours. Should there be an unexpected delay or issue with your order, we will contact you using the details you provided.
Delivery Methods: If you live within the delivery range of one of our stores, we’ll deliver your order personally. Otherwise, your items will be sent via post.
Delivery Destinations: Currently, we only accept orders for delivery to mainland United Kingdom. Please note that certain items, such as mobility scooters, bath-lifts, rise and recline chairs, fireside chairs, beds, and sofas, are not available for delivery outside of our store ranges due to their size and nature.
Delivery Prices: We offer free delivery on all orders over £100. For orders under £100, a delivery charge of £10.00 will apply.
This returns policy applies to our retail customers only. Trade customers should refer to our terms and conditions of sale page.
Initiating a Return: To return an item, please contact our Returns Advisors to obtain a return reference number and instructions for returning the item(s) to us. Please be aware that we cannot accept returned goods without a valid return reference.
Cost of Returns: You are responsible for the cost of safely returning the item(s) to us in adequate packaging, unless you are returning an item because:
Reasons for Return:
Exclusions: For hygiene purposes, certain products or items are excluded from our returns policy. These include, but are not limited to, bathing and bathroom aids, beds, chairs, and food consumption items. If you are unsure whether your item is excluded, please call us on 01685 884226 to discuss the matter.
Your statutory rights are not affected by this policy.
We use PayPal to process all payments securely. You do not need a PayPal account to make a purchase; simply select the ‘pay by debit or credit card’ option during checkout and enter your details.
Refund Processing: If a refund is required, we will process it via the payment card used during your original purchase. As we do not see or have access to your card details, all refunds will be conducted through PayPal.