Order Processing & Delivery

At Bush Healthcare, we aim to get your items to you as quickly as possible. We hold stock across our 11 stores and warehouses.

Processing Times: Orders are processed Monday to Friday, 9:00 AM to 5:00 PM. Any orders placed outside these hours will be processed on the next working day. We aim to dispatch items within 48 hours. Should there be an unexpected delay or issue with your order, we will contact you using the details you provided.

Delivery Methods: If you live within the delivery range of one of our stores, we’ll deliver your order personally. Otherwise, your items will be sent via post.

Delivery Destinations: Currently, we only accept orders for delivery to mainland United Kingdom. Please note that certain items, such as mobility scooters, bath-lifts, rise and recline chairs, fireside chairs, beds, and sofas, are not available for delivery outside of our store ranges due to their size and nature.

Delivery Prices: We offer free delivery on all orders over £100. For orders under £100, a delivery charge of £10.00 will apply.

Returns & Refunds

This returns policy applies to our retail customers only. Trade customers should refer to our terms and conditions of sale page.

Initiating a Return: To return an item, please contact our Returns Advisors to obtain a return reference number and instructions for returning the item(s) to us. Please be aware that we cannot accept returned goods without a valid return reference.

Cost of Returns: You are responsible for the cost of safely returning the item(s) to us in adequate packaging, unless you are returning an item because:

• It is faulty.
• It does not match the description.
• It is not of satisfactory quality.

Reasons for Return:

• Damaged or Faulty Goods: If your item(s) have been damaged in transit or appear faulty, please notify us as soon as possible so we can discuss the next steps for returns, refunds, or replacements.
• Unsuitable for Intended Use: We can accept returns of items that you deem unsuitable for your requirements upon receipt. In these instances, the price of the item may be refunded, however, delivery fees or associated costs may vary.
• General Returns (Within 14 Days): Our guarantee allows you to return an item if you are unhappy with your purchase for any reason. The item must be in its original condition and returned within 14 days of purchase. Please provide proof of purchase along with your return reference number. Upon receipt and inspection, we will issue a full refund of the purchase price via the same method of payment used for the item.

Exclusions: For hygiene purposes, certain products or items are excluded from our returns policy. These include, but are not limited to, bathing and bathroom aids, beds, chairs, and food consumption items. If you are unsure whether your item is excluded, please call us on 01685 884226 to discuss the matter.

Your statutory rights are not affected by this policy.

Payments & Refunds

We use PayPal to process all payments securely. You do not need a PayPal account to make a purchase; simply select the ‘pay by debit or credit card’ option during checkout and enter your details.

Refund Processing: If a refund is required, we will process it via the payment card used during your original purchase. As we do not see or have access to your card details, all refunds will be conducted through PayPal.